π Return & Refunds
π Return & Refunds
Return Policy
We want you to be fully satisfied with your purchase.
You have the right to return your order within 14 days of receiving your item, in accordance with European and Dutch consumer law.
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Return Conditions
To be eligible for a return:
β’ Items must be unworn, unused, and in original condition
β’ All original tags and packaging must be included
β’ Items must be returned within 14 days after delivery
We reserve the right to refuse returns that do not meet these conditions.
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Return Process
1. Contact us at π© dvnofficial@outlook.com with your order number
2. You will receive return instructions
3. Ship your item back to us
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Return Shipping Costs
β’ Return shipping costs are the responsibility of the customer
β’ We strongly recommend using a tracked and insured shipping method
β οΈ We are not responsible for lost or damaged returns during transit
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Refunds
Once we receive your return:
β’ Your item will be inspected within 1β2 business days
β’ If approved, your refund will be processed within 3β5 business days
The refund will be issued to your original payment method
π³ Please note: your bank or payment provider may take additional time to process the refund.
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Exchanges
At this moment, we do not offer direct exchanges.
If you would like a different size or item, we recommend:
1. Returning your original item
2. Placing a new order
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Damaged or Incorrect Items
If you received a damaged or incorrect item:
β’ Contact us within 48 hours after delivery
β’ Include photos of the issue
We will make sure to resolve it as quickly as possible
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Non-Returnable Items
β’ Worn or used items
β’ Items without original tags
β’ Items returned after the 14-day period
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Questions?
We are here to help.
π© dvnofficial@outlook.com