📦 Shipping & Delivery
📦 Shipping & Delivery
Shipping Information
We aim to deliver your order as quickly and smoothly as possible.
• Processing Time: Orders are processed within 24 hours (on business days).
• Delivery Time: Your order will be delivered within 1–3 business days after shipment.
• Once your order has been shipped, you will receive a confirmation email with tracking information.
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Shipping Costs
• Free shipping on all orders from €65 and above.
• Orders below €65 are subject to standard shipping fees calculated at checkout.
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Insured Shipping (Optional)
For extra security, we offer insured shipping:
• Add insured delivery for €2.95 at checkout.
• This ensures your package is fully protected against loss or damage during transit.
• In case of any issues, we will prioritize a fast replacement or solution.
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Delivery Areas
At DVN we don't know what borders are. We ship worldwide.
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Order Tracking
Once your order has been shipped, you will receive a tracking link via email.
Please allow a few hours for the tracking information to become active.
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Delays
While we do everything to deliver within the stated timeframe, delays may occur due to:
• High demand (drops / launches)
• Carrier delays
• Holidays or external factors beyond our control
If your order is delayed, feel free to contact us. We’ve got you.
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Incorrect Address
Please make sure your shipping details are correct.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you notice a mistake, contact us immediately before your order is shipped.
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Lost or Damaged Packages
• If you selected insured shipping, we guarantee a solution (replacement or refund).
• Without insured shipping, we will still assist you, but cannot guarantee compensation in all cases.
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Questions?
If you have any questions regarding your order or delivery, feel free to contact us:
📩 dvnofficial@outlook.com