FAQ — DVN OFFICIAL
Read this before you hit checkout. Short, clear answers.
When will my order arrive?
Order before 18:00 = shipped the same day.
Delivery time depends on your location, but we don’t play around with delays. As soon as your order moves, you’ll get tracking so you can follow it yourself.
Do you ship worldwide?
Yes. DVN energy knows no borders.
We ship internationally. Available destinations and delivery times are shown at checkout based on your address.
What are the shipping costs?
Orders over €100 = free shipping.
Orders under €100 = €6.95 shipping fee.
You’ll always see the exact total before you confirm your order.
What’s your return policy?
You have 14 days to return.
Conditions are simple:
– Unworn
– Tags on
– Same condition as delivered
Buy with intention; noiseless returns only.
How do I know my size?
Check the size chart on each product page.
Oversized fit rules:
– True to size = oversized fit
– Size down = more regular fit
Will items be restocked?
No. DVN drops are limited.
Once it’s gone, it’s gone — no second chances.
Can I change or cancel my order?
If it hasn’t shipped yet: yes.
Contact us immediately with your order number — speed is everything. Once your order is processed and shipped, changes or cancellations are no longer possible and you’ll need to use the return process.
How can I reach you?
Use the contact form or email dvnofficial@outlook.com. We respond within 48 hours.
Business details
DVN OFFICIAL
BTW-nummer: NL004214953B62
Address: Schouw 55-05, 8232 XL Lelystad, Nederland
Email: dvnofficial@outlook.co
Phone: +31 6 389 026 08
Opening hours (online customer service)
Monday to Friday: 09:00 – 18:00 (CET)
Saturday and Sunday: 10:00 – 16:00 (CET)
Average response time: within 24 hours on business days